Privacy Policy

Last Updated: 22 May 2024

This Privacy Policy sets out the principles that Pty Ltd including each of its subsidiaries, brands, and divisions (collectively referred to as ' Pty Ltd', 'us', 'we', 'our'), will follow in the management of your personal information. In this Privacy Policy, 'you' refers to any individual about whom we collect personal information in Australia. Pty Ltd is committed to managing personal information in accordance with applicable privacy laws. Pty Ltd will only collect, use, or disclose personal information in accordance with these laws and this Privacy Policy.

What is Covered by this Privacy Policy?

This Privacy Policy sets out our policies for managing your personal information, specifically:

  • The kinds of personal information we collect and hold
  • How we collect and hold it
  • The purpose for which we collect, hold, use, and disclose it
  • How you can seek access to and correct it
  • How you can contact us to make a complaint and how such complaints will be dealt with
  • How, and to whom, your personal information will be disclosed overseas, and why

What is Personal Information?

In Australia, 'personal information' is any information or opinion about an identified individual, or an individual who is reasonably identifiable.

What Kinds of Personal Information Does Pty Ltd Collect and How Does It Collect This Personal Information? Pty Ltd will, from time to time, collect personal information in the course of its business.

General: What We Collect

  • Name, date of birth, gender, delivery address, country of origin, billing address, email address
  • Login information (including registration passwords and usernames) and other user IDs
  • Information from third-party authentication services (e.g., Google, Facebook)
  • General site traffic data, including IP address, geographic location, browser type and version, device type, MAC address, screen resolution, metadata, and social media content
  • Payment and transaction details, website and app browsing data, comments, feedback, or survey responses

General: How We Collect

  • When you sign up as a customer, use our services, or interact with us electronically (e.g., via websites, apps, social media, chats, telephone, emails, SMS)
  • From third parties where you have agreed that your information may be disclosed to us
  • Through cookies and other tracking technologies

Specific Interactions: What We Collect

  • For loyalty programs: Name, date of birth, gender, address, country of origin, delivery address, email address, purchase information, loyalty spend, and use of loyalty rewards
  • For orders: Name, billing address, delivery address, email address, telephone number, order and purchase details, browsing behavior, payment method information

If you choose to pay online using your credit card, your credit card details are not stored by us. Instead, they are encrypted and transmitted directly to the bank through our security provider.

Why Does Pty Ltd Collect Personal Information?

We collect your personal information to provide, administer, improve, and personalize our products and services, and to support our business functions, including:

  • Providing products and services
  • Enhancing customer experience
  • Fulfilling product and service requests
  • Managing and servicing accounts
  • Promoting and communicating our products and services
  • Conducting research and analysis
  • Fraud and loss prevention
  • Responding to queries, feedback, or concerns
  • Interacting with regulatory bodies and relevant government agencies
  • General planning and administration

Direct Marketing and Opting Out

As part of our promotional, educational, and remarketing campaigns, we may contact you using the email address you have provided. If you prefer not to hear from us, you can opt-out at any time by:

  • Clicking the 'unsubscribe' link at the bottom of any email we send you
  • Reaching out to us directly, and we can remove you manually.

Who Do We Disclose Your Personal Information To?

We do not provide any personal information provided by you to any third parties other than to our related entities and affiliates, where required by law or as set out in this privacy policy. However, we may disclose your personal information to third parties, such as:

  • Couriers, payment processors, data entry service providers, fraud prevention providers, web hosting providers, IT systems administrators, and other financial institutions
  • Regulatory, investigative, or government bodies to comply with applicable laws
  • Business partners and service providers for day-to-day business operations

Storage of Personal Information

Personal information may be stored in paper-based files or electronically in computers or cloud systems operated by us or our service providers. We will take reasonable steps to:

  • Implement practices, procedures, and systems to ensure compliance with legal obligations
  • Make sure the personal information we collect is accurate, complete, and up to date
  • Protect the information from misuse, interference, loss, or unauthorized access
  • Destroy or permanently de-identify the information when it is no longer needed

Retention of Personal Information

We will retain your personal information for as long as needed or permitted in light of the purposes for which it was obtained. This includes:

  • The length of time we have an ongoing relationship with you
  • Legal obligations we may have to keep (or destroy) your personal information
  • Legal advice we receive regarding retention periods

Complaints and Questions

If you have any questions or concerns about this Privacy Policy or how your personal information is being handled, please contact our Privacy Officer. We will investigate and respond to complaints within 30 days. If you are not satisfied with our handling of your complaint, you may refer the issue to the relevant privacy authority in your country.

Changes to This Privacy Policy

This Privacy Policy is subject to change over time without prior notice. We may amend this Privacy Policy by updating it and posting it on our website or within our apps. We recommend that you visit our website regularly to stay up to date with any changes.

Contacting Us

You can contact us by email at, or in writing to:
2/37 Owen Creek Road,
Forest Glen
QLD 4556

"Thank you so much for all your help. Love dealing with Aussie Health Products, you are all so kind and helpful!"
Claire, Mackay QLD
"Many thanks for your easy to order/great website (IT background shines through! Nothing worse than a poorly designed website) and fast delivery!"
Kitty, St Peters NSW
"I'm very happy with your service and my order, so I will definitely be purchasing from you again."
Camille, Regents Park, Qld
"Thanks for getting my last order to me so promptly. Very happy!"
Emma, Bunbury WA
"I've only just discovered your website and love it!!! I appreciate the quick processing of orders, your reasonable prices and fantastic range of products. I have a daughter who is gluten intolerant and your range is fantastic and she will be ordering from you in future. You also have plenty of great products for the rest of the family (including a vegan, vegetarian, pescatarian and carnivore). "
DW, Melbourne
"Thank you. Received my order today, very quick and efficient! "
Harley, Booker Bay NSW:
"Just wanted to let you know how delighted (and relieved!) I am that the Easter parcel just arrived! Fastest delivery ever, thank you soooo very much for making that happen! Will be certainly ordering again, you have a great range of vegan goodies! "
Clare, North Lakes QLD
previous next

We accept

PayPal Visa Mastercard and Direct Deposit Accepted

Secured by 256bit encryption