Shipping Policy

Australia:

Courier shipping is a flat rate of $8.95 within Australia to all capital cities and most regional centres up to 5kg. Above that amount postage is calculated automatically by weight and postcode. Shipping price also includes full tracking details supplied in an email at dispatch. Note, courier may leave parcel if no-one is home.

Australia Post is a shipping option available on the cart page, and is required for PO boxes, Parcel Lockers or where signature is required.

State: Dispatch time (Business Days)* Delivery time (AFTER Dispatch)*
SE QLD 2 business days 1 - 2 business days
QLD Regional 2 business days 3 - 4 business days
NSW 2 business days 2 - 3 business days
VIC, ACT, SA 2 business days 5 - 7 business days
TAS 2 business days 3 - 5 business days
WA, NT 2 business days 5 - 10 business days

* We aim to have orders processed and dispatched within 2 business days of being received. Shipping times are approx. We also may not be able to provide delivery to all areas, and if so, a full refund of your order will be provided.

We apologise that we do not ship internationally with the exception of New Zealand.

New Zealand:

We use Australia Post Courier International.  Shipping is a flat rate of $15 to New Zealand up to 2kg. Parcels over 2kgs are calculated at a base rate of $12.95 + $4 per kilo ( charged in half kilo increments ). For example, a parcel weighing 2.5kgs is calculated at $12.95 + ( 2.5 x $4 ) = $22.95.

Please note, that any applicable NZ customs duties, charges or NZ GST are the responsibility of the customer.

Currency:

All prices listed are in Australian dollars.

Payment Methods:

All Visa and MasterCards are accepted, and no surcharges apply.  PayPal, Zip Pay and Direct Deposit also accepted.

"I'm just sending you this quick email to thank you for the Nougat Limar I ordered off your website last week. They arrived today and I am very happy with everything. I have had this nougat before and it remains one of my favourite things I've ever eaten. Now that I have found your website I will defiantly be back when my supply of nougat runs out, which shouldn't be long at all. "
Chris, Latrobe TAS
"Thanks for the great communication, I look forward to dealing with your company again in the future."
Anne, Dulwich Hill NSW
"Honestly, your service is awesome. I have been ordering the same product from you guys for over a year. The product arrives so promptly and is always free of damage (packaging is well done) and price is very competitive."
Tanya, Seven Hills NSW
"My slim pasta arrived this morning. Thank you for your excellent service."
Antonia, Oatley NSW
"I just wanted to send you a quick email to say your website is the BEST I've ever used for on-line ordering! Very easy to navigate, no slow connections, all the buttons worked as expected, streamlined process from start (as a new customer) to end. We've lived remote for 10+ years and do a lot of on-line ordering, so wanted to say THANK YOU for focusing on the customer experience during the website ordering process."
Sally, NT
"Thank you for your very fast postage of my order, which arrived this morning. I am very impressed with your service and communication, as well as the very long expiry date on this jar. I didn’t even get that from M&P direct. I have to use this product for a skin condition, so will be buying this every year, hopefully from you. "
Susan, Kandos NSW
"Just wanted to say thank you for getting my order sent out, but also to Congratulate your business on how well my goods were packed, transported and delivered. I have never dealt with a business that has such outstanding Customer Service. Thank you to all involved. I will definitely be recommending your business and letting my fellow cake makers know of your existence. "
Karen, Regency Downs Qld
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