Shipping Policy

Please note...

We are currently experiencing overwhelming order volumes. We are making every effort to get orders dispatched as quickly as possible, but please be aware that there may be delays outside of our shipping policy. We are also experiencing shortages of stock so there may be a possibility that we will not be able to supply all your order in full. You will be offered a part or full refund accordingly. Thank you for your understanding at this time.

Australia:

Courier shipping is a flat rate of $8.95 within Australia to all capital cities and most regional centres up to 5kg. Above that amount postage is calculated automatically by weight and postcode. Shipping price also includes full tracking details supplied in an email at dispatch. Note, courier may leave parcel if no-one is home.

Australia Post is a shipping option available on the cart page, and is required for PO boxes, Parcel Lockers or where signature is required.

State: Dispatch time (Business Days)* Delivery time (AFTER Dispatch)*
SE QLD 2 business days 1 - 2 business days
QLD Regional 2 business days 3 - 4 business days
NSW 2 business days 2 - 3 business days
VIC, ACT, SA 2 business days 5 - 7 business days
TAS 2 business days 3 - 5 business days
WA, NT 2 business days 10-12 business days

* We aim to have orders processed and dispatched within 2 business days of being received. Shipping times are approx. We also may not be able to provide delivery to all areas, and if so, a full refund of your order will be provided.

We apologise that we do not ship internationally with the exception of New Zealand.

New Zealand:

We use Australia Post Courier International.  Shipping is a flat rate of $15 to New Zealand up to 2kg. Parcels over 2kgs are calculated at a base rate of $12.95 + $4 per kilo ( charged in half kilo increments ). For example, a parcel weighing 2.5kgs is calculated at $12.95 + ( 2.5 x $4 ) = $22.95.

Please note, that any applicable NZ customs duties, charges or NZ GST are the responsibility of the customer.

Currency:

All prices listed are in Australian dollars.

Payment Methods:

All Visa and MasterCards are accepted. PayPal, ZipPay, Humm and Direct Deposit also accepted.


Track Your Order

"I'm just sending you this quick email to thank you for the Nougat Limar I ordered off your website last week. They arrived today and I am very happy with everything. I have had this nougat before and it remains one of my favourite things I've ever eaten. Now that I have found your website I will defiantly be back when my supply of nougat runs out, which shouldn't be long at all. "
Chris, Latrobe TAS
"Many thanks received the items today. Just wanted to say excellent prompt service .. will definately be purchasing again!"
Sara, Banora Point NSW
"Thanks for getting my last order to me so promptly. Very happy!"
Emma, Bunbury WA
"I have just received my first order from your company and would like to say that the delivery was speedy and the product Aromaganic hair colour was well packaged. I will be looking at other products you sell, due to the good service. You have a new customer. Thank-you. "
Vicki, Merewether, NSW
"I received my parcel yesterday, just want to say thanks! The customer service was excellent and the items were well packed, with fast freight."
John, Wangaratta, Vic
"I'm blown away! My parcel arrived from interstate 24 hours after it was dispatched, and that was only a few hours after I placed the order! Sensational service. I'm a customer for life. Thank you for such superior service and accuracy. "
Lynette, East Maitland, NSW
"Thank you for your very fast postage of my order, which arrived this morning. I am very impressed with your service and communication, as well as the very long expiry date on this jar. I didn’t even get that from M&P direct. I have to use this product for a skin condition, so will be buying this every year, hopefully from you. "
Susan, Kandos NSW
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