At Aussie Health Products, whenever you place an order, we promise that you will get exactly what you ordered. If the product isn’t what you ordered, then we will make sure you receive the correct product, and if we can’t we will issue you with a refund.
Faulty, Damaged or Incorrect Items
If something isn’t right with your order (faulty, damaged, or not what you expected), please get in touch with us as soon as you can.
We may ask for a photo to help resolve things quickly.
- For major issues, we will provide a refund
- For smaller issues, we’ll work with you to provide a replacement or refund
We’ll also cover reasonable return shipping costs for faulty or incorrect items.
Change of Mind
We accept change-of-mind returns within 14 days of delivery, provided:
- The return is approved by us first
- The item is unused, unopened, and still sealed
- It’s in original packaging and suitable for resale
Due to health and safety reasons, we can’t accept returns on opened products, unless they are faulty.
Customers are responsible for return shipping costs.
Original shipping costs are non-refundable.
How to Return an Item
- Contact us to request a return
- If approved, we’ll send you return instructions
- Send the item back to us
Returns sent without approval may not be accepted.
A Few Helpful Notes
- Items are not considered faulty due to taste, preference, or expected results
- Sale / Clearance items can’t be returned for change of mind
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